The citizen should consult the regional department at which he presented the application request for obtaining the passport.

In case that it has been found out that the error is  on the administration's responsibility :

The concerned person can choose between one of two solutions:

Ø  To come to the regional department which organizes the application for a new passport 

for the concerned individual at the department without receipting any new charges

Provided that the citizen should hand over his photograph and the passport.

Ø  To come directly to the department of the Lebanese passports in order to exchange the passport pursuant to the currently effective procedures.

 
In case that it has been found out that the error is not on the administration's responsibility
The concerned person is informed the necessity of presenting the application request of exchanging the passport according to the rules after the payment / settlement of the due charges.